To customers:
Order quickly and easily: choose the product you like, add it to your cart and place your order. We ship worldwide so that My Love jewelry will keep you warm wherever you are.
Didn't win your heart? You can return any product within 14 days of purchase if it hasn't been used and is in perfect condition. If there is a defect that reduces the quality of the product (such as a defective part), a defect that significantly damages the design of the product (such as contamination), or the product you received is different from the product you ordered, we will accept a return or exchange. We apologize for the inconvenience. Please contact customer support with your name, order number, and your request for return or exchange.
- If you have not contacted us in advance via the inquiry form
- Used products
- More than 14 days have passed since the product arrived
- Order mistakes due to customer carelessness
- Products that have been damaged or stained by customers
- Products without packaging (bags, cases, etc.)
- Products that are clearly stated as non-returnable on the product description page
As a general rule, we may not be able to respond, so please check the product information carefully before placing your order.
Returns and Exchanges:
We ship internationally via Japan Post Airmail (Small Packet).
The standard shipping cost is approximately around $8.50 USD.
Please note that shipping fees may vary slightly depending on your region (especially for remote or rural areas). All parcels include a tracking number for your peace of mind.
If you wish to return an item for personal reasons (such as a change of mind or wrong size), return shipping costs must be covered by the customer. Thank you for your understanding.
Not eligible for return or exchange:
International Shipping (Japan → Worldwide)