My Love.Store (Corporate address: 27-2-101 Mitakihonmachi 1-chome) offers its products to legally valid individuals or legal entities who wish to purchase the products listed on its Internet store (https://myloves.store/eng) under the following conditions:
Terminology
• Public offer (hereinafter "Offer"): A proposal by the Seller to a broad range of customers to enter into a contract of sale and purchase on the basis of the conditions contained in this Offer.
• Order: An order request for the product selected by the Buyer on the Internet store (https://myloves.store/eng).
• Buyer: Any valid individual who accepts this Offer and purchases a product from My Love.Store.
• Internet store: My Love.Store's official online store at https://myloves.store/eng.
• Product: A physical object that can be ordered on the Internet store.
• Personal information: Information of the Buyer, information used to identify the order.
Shipping and Product Delivery
The Seller provides the service of delivering the product to the Buyer by any of the methods described on the "Shipping" page of the Internet store. The delivery address of the product is specified by the Buyer when ordering the product.
The delivery period of the goods consists of the order processing period and the delivery period.
Goods delivered by Japan Post's courier service are handed over to the buyer by presenting his/her passport or a confirmation code from Japan Post.
The information of the goods will be notified to the buyer by the information posted on the product description page of the Internet store, or by labels, markings or other appropriate means.
The seller will try to meet the agreed delivery deadlines as much as possible, but is not responsible for delivery delays due to unforeseeable circumstances. This includes delivery delays by the carrier.
The ownership of the goods and the risk of accidental loss or damage to the goods pass to the buyer when the goods are handed over to the buyer by the carrier. As evidence of the transfer of ownership, the buyer is required to sign the waybill provided by the seller or the carrier.
For buyers in other countries, the seller ships the goods without taking into account taxes and duties. The delivery price does not include taxes or duties.
Conditions for return and exchange
The buyer has the right to return the goods within 14 days after receipt of the goods. The return period does not include the delivery date.
The buyer has the right to exchange the goods if they do not fit the shape, size, color, design or specifications. The exchange period is 14 days excluding the delivery date of the order.
Return or exchange is only possible if the goods are unused and fully retain their consumer characteristics. The goods must be free of damage, stains, scratches, odors and other signs of use, and the appearance and packaging (tags, labels) must be complete. Proof of purchase (receipt or delivery note) is also required.
The buyer is obliged to check the contents and appearance of the goods before receiving them. Complaints about the goods can only be submitted before the delivery of the goods. Complaints submitted after receiving the goods from the delivery company are invalid.
The return procedure is as follows:
• The goods will be returned through the delivery company used by the Internet store.
For more information on returns, please see the "Returns and Exchanges" page of the Internet store. Also, if you have any questions, please contact us by phone +8108027819699 or email mylove.shopeyou@gmail.com.
Return requests will be processed within 5-30 working days from the date of submission of the return request (depending on the bank) in accordance with the Consumer Transactions Act. The amount returned is equal to the purchase price of the goods excluding delivery costs.
Payment methods
• Online payment (using bank cards). Online payments on the site are made using 3D Secure cards with the following payment systems:
• MIR
• VISA
• Mastercard
Bank card payments are processed on the PAYMO payment page, where you will be redirected to the issuing bank's confirmation page after entering your card number, expiry date and CVC2/CVV2 code. Depending on your bank, you may be asked to enter a confirmation code.
Reasons for payment refusal:
• Card not compatible with online payments
• Insufficient funds
• Input error
• Card has expired
For any other payment questions, please contact us by phone +8108027819699.
Any personal information provided will be treated as confidential and will not be made public. Credit card information is transmitted encrypted and is not stored on our web server.
Force Majeure
Neither party shall be liable for failure to perform the contract due to force majeure (force majeure events).
Force majeure events include strikes, floods, fires, earthquakes, war, government intervention, and other factors beyond control.
If changes in laws or regulations prevent the performance of the contract, the parties must promptly take measures to resolve the issue.
Other provisions
The buyer understands and accepts that technical problems may temporarily cause the information on the Internet store to be distorted. The seller reserves the right to return the goods if a technical error is confirmed.
This contract does not require signatures by both parties and is valid electronically.
Seller details
My Love.Store
• Bank: Hiroshima Bank
• Bank code: 0169
• Branch code: 014
• Account number: 3427120
Terminology
• Public offer (hereinafter "Offer"): A proposal by the Seller to a broad range of customers to enter into a contract of sale and purchase on the basis of the conditions contained in this Offer.
• Order: An order request for the product selected by the Buyer on the Internet store (https://myloves.store/eng).
• Buyer: Any valid individual who accepts this Offer and purchases a product from My Love.Store.
• Internet store: My Love.Store's official online store at https://myloves.store/eng.
• Product: A physical object that can be ordered on the Internet store.
• Personal information: Information of the Buyer, information used to identify the order.
Shipping and Product Delivery
The Seller provides the service of delivering the product to the Buyer by any of the methods described on the "Shipping" page of the Internet store. The delivery address of the product is specified by the Buyer when ordering the product.
The delivery period of the goods consists of the order processing period and the delivery period.
Goods delivered by Japan Post's courier service are handed over to the buyer by presenting his/her passport or a confirmation code from Japan Post.
The information of the goods will be notified to the buyer by the information posted on the product description page of the Internet store, or by labels, markings or other appropriate means.
The seller will try to meet the agreed delivery deadlines as much as possible, but is not responsible for delivery delays due to unforeseeable circumstances. This includes delivery delays by the carrier.
The ownership of the goods and the risk of accidental loss or damage to the goods pass to the buyer when the goods are handed over to the buyer by the carrier. As evidence of the transfer of ownership, the buyer is required to sign the waybill provided by the seller or the carrier.
For buyers in other countries, the seller ships the goods without taking into account taxes and duties. The delivery price does not include taxes or duties.
Conditions for return and exchange
The buyer has the right to return the goods within 14 days after receipt of the goods. The return period does not include the delivery date.
The buyer has the right to exchange the goods if they do not fit the shape, size, color, design or specifications. The exchange period is 14 days excluding the delivery date of the order.
Return or exchange is only possible if the goods are unused and fully retain their consumer characteristics. The goods must be free of damage, stains, scratches, odors and other signs of use, and the appearance and packaging (tags, labels) must be complete. Proof of purchase (receipt or delivery note) is also required.
The buyer is obliged to check the contents and appearance of the goods before receiving them. Complaints about the goods can only be submitted before the delivery of the goods. Complaints submitted after receiving the goods from the delivery company are invalid.
The return procedure is as follows:
• The goods will be returned through the delivery company used by the Internet store.
For more information on returns, please see the "Returns and Exchanges" page of the Internet store. Also, if you have any questions, please contact us by phone +8108027819699 or email mylove.shopeyou@gmail.com.
Return requests will be processed within 5-30 working days from the date of submission of the return request (depending on the bank) in accordance with the Consumer Transactions Act. The amount returned is equal to the purchase price of the goods excluding delivery costs.
Payment methods
• Online payment (using bank cards). Online payments on the site are made using 3D Secure cards with the following payment systems:
• MIR
• VISA
• Mastercard
Bank card payments are processed on the PAYMO payment page, where you will be redirected to the issuing bank's confirmation page after entering your card number, expiry date and CVC2/CVV2 code. Depending on your bank, you may be asked to enter a confirmation code.
Reasons for payment refusal:
• Card not compatible with online payments
• Insufficient funds
• Input error
• Card has expired
For any other payment questions, please contact us by phone +8108027819699.
Any personal information provided will be treated as confidential and will not be made public. Credit card information is transmitted encrypted and is not stored on our web server.
Force Majeure
Neither party shall be liable for failure to perform the contract due to force majeure (force majeure events).
Force majeure events include strikes, floods, fires, earthquakes, war, government intervention, and other factors beyond control.
If changes in laws or regulations prevent the performance of the contract, the parties must promptly take measures to resolve the issue.
Other provisions
The buyer understands and accepts that technical problems may temporarily cause the information on the Internet store to be distorted. The seller reserves the right to return the goods if a technical error is confirmed.
This contract does not require signatures by both parties and is valid electronically.
Seller details
My Love.Store
• Bank: Hiroshima Bank
• Bank code: 0169
• Branch code: 014
• Account number: 3427120